Niezgodne z prawem klauzule umowne w umowach T-Mobile czyli brak realnych działań UOKIK w Polsce

Niezgodne z prawem klauzule umowne w umowach T-Mobile czyli brak realnych działań UOKIK w Polsce

Niezgodne z prawem klauzule umowne, w umowach T-Mobile..

To bardzo ważna kwestia.

W materiałach informacyjnych, w reklamach a także w umowach firma T-Mobile [przed wejściem technologii 5 G i obecnie], posługuje się ładnym miło brzmiącym zwrotem „prędkość do 20 MB/s” sugerujących wysoką jakość usług. Dotyczy to usług internetu bezprzewodowego. Wysoka prędkość reklamowana przez T-Mobile, jest jedynie informacją reklamową czyli nieprawdziwą. Chodzi o wprowadzenie klientów w błąd w celu następnie wykorzystania tego błędu. Czyli podręcznikowy przykład oszustwa. Jest to też wprowadzanie do materiałów reklamowych, do materiałów informacyjnych i do umów – klauzul niedozwolonych.

 

Co to znaczy ten zwrot „prędkość do 20 MB/s” i jakie ma w efekcie znaczenie dla każdego klienta (konsumenta) ???

20 MB/s to dość duża prędkość. Każdy klient (konsument), byłby z pewnością zadowolony z takiej prędkości i byłby z pewnością zadowolony z takiej usługi. Fraza – zapis w umowach, zapis w materiałach informacyjnych, zapis w materiałach reklamowych – nie brzmi „prędkość 20 MB/s”. Brzmi podobnie a znaczy zupełnie coś innego i znaczy zupełnie coś odmiennego, niż myśli każdy klient (konsument).

Klient(konsument) zawierając umowę sugeruje się zapisem umowy „prędkość do 20 MB/s” licząc na dużą prędkość łącza internetowego (bezprzewodowego) i wierząc, że firma telekomunikacyjna taką prędkość czyli 20 MB/s będzie realizować.

 

Klient (konsument), jednak nie zdaje sobie sprawy, że fraza „prędkość do 20 MB/s” i fraza „prędkość 20 MB/s” to zupełnie inne frazy.

Fraza „prędkość do 20 MB/s” określa nie prędkość łącza a zakres prędkości łącza. Zakres predkości łącza internetowego potencjalnie, a mówiąc bardziej wprost – teoretycznie. Czyli firma nie jest w stanie świadczyć usługi w takiej prędkości w dniu zawarcia umowy.. i naszym zdaniem nawet nie ma zamiaru świadczyć usługi z taką prędkością..

Co więcej fraza „prędkość do 20 MB/s” – w takiej formie tej frazy – mówi, że prędkość łącza internetowego usługi świadczonej przez firmę T-Mobile – może być w przedziale i będzie w przedziale 0 KB/s -20 MB/s !!!

Fraza używana przez firmę T-Mobile – „prędkość do 20 MB/s”, znaczy że prędkość łącza internetowego może też wynosić 0 KB/s [zero kilobitów !!!!].

 

Firma T-Mobile, oczywiście robi to w pełni świadomie i nie jest to żadna pomyłka. Poza tym firma profesjonalnie wykonująca usługi, nie może tłumaczyć się pomyłką i nie zwalnia jej to z odpowiedzialności.

Co więc ma klient (konsument), który zawarł umowę takiej treści z takim zapisem „prędkość do 20 MB/s” z firmą T-Mobile, na internet bezprzewodowy w telefonie (smartfon) lub na internet bezprzewodowy w komputerze ?

Ma internet bezprzewodowy działający z prędkością 5 KB/s, 10 KB/s, 15 KB/s, 25 KB/s, a w najlepszym przypadku – jak widać po realnie świadczonej takiej usłudze – jest to prędkość łącza internetowego w przedziale 15 KB/s – 50 KB/s.., choć zdarza się i prędkość 0 KB/s (zero kilobitów na sekundę)..

Czyli zamiast super szybkiego internetu w firmie T-Mobile jest super wolny internet, a nawet przy prędkości 0 KB/s , firma T-Mobile, niby nie łamie zawartej umowy na świadczenie usług.

Prędkość 0 KB/s (zero kilobitów) oczywiście nie pozwala na przesył żadnych danych a nawet prędkości łącza internetowgo w przedziale 5 KB/s-25 KB/s uniemożliwiają zrobienie czegokolwiek. Nie możemy załadować żadnej strony, nie możemy ściągnąć poczty email – nie możemy zrobić niczego. Z taką prędkością działał internet w swoich początkach w Polsce około 20 lat temu czyli około roku 1998 -2000. Tylko strony internetowe wtedy miały po 20-100 KB a nie po 10 MB (jednorazowe załadowanie strony).

Dopiero od prędkości około 50 KB/s możemy przeglądać strony internetowe i to dużymi utrudnieniami. Obecnie nawet przy prędkości 500 KB/s strony działają bardzo wolno a korzystanie z Youtube lub streamingu Audio i Video, jest niemożliwe.

Zawierając umowę z firmą T-Mobile o treści „prędkość do 20 MB/s” otrzymujemy internet o prędkości sprzed 20 lat czyli taki internet do niczego się nie nadaje. Nie można przeglądać stron swobodnie, poczta działa wolno, a o Youtube i filmach w streamingu lub o muzyce w streamingu możemy zapomnieć..

Firma T-Mobile, żeby było śmieszniej nawet nie przeprosi za to,..

Firma T-Mobile świadomie bezczelnie powołuje się wtedy na zapis umowy, że prędkość jest do 20 MB/s… i firma T-Mobile odpowiada, że firma nie złamała umowy przy prędkości 0 KB/s, 5 KB/s, 15 KB/s, 25 KB/s, 50 KB/s..

Warto zadać pytanie, firma T-Mobile świadczy usługi dostępu do internetu bezprzewodowego z prędkością 0 KB/s czy z prędkością 20 MB/s ?? Obydwie te prędkości mieszczą się w zdaniu w umowie „z prędkością do 20 MB/s”..

Naprawdę chcecie się przekonać, jak firma T-Mobile oszukuje klientów (konsumentów)..??
Reklamacje oczywiście nic nie dają, bo firma T-Mobile, twierdzi, że świadczenie tej usługi z prędkością 25-50 KB/s [!!!!!], jest zgodne z zapisem umowy.. Szkoda tylko, że pracownicy firmy T-Mobile przy zawieraniu umowy, nie są tacy „szczerzy”.. i tego nie mówią..

UOKIK, jak na razie nie reaguje, na ten proceder, firmy T-Mobile..

 

 

 

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  15. Paul Sculfor was one of the world’s leading male models in the late Nineties and early Noughties,
    racking up a huge list of enviable A-list connections.

    Paul, now 54, burst on to the scene at the age of 21 when he
    was secretly entered into Select Model Management’s model of the year competition by his mother.

    Then in his early 20s, Paul relocated to Los Angeles and seemingly had it all as he embraced
    the glitz and glamour of Hollywood, kicking off his new celebrity lifestyle.

    During his stint in the spotlight, he had a string of very high-profile
    relationships which only propelled him even further
    into the global glare.

    He enjoyed a whirlwind five-month romance with Jennifer Aniston and dated Cameron Diaz and
    Lisa Snowdon, with fans having an eager interest in his star-studded love life.

    However, there was a darker side to his prosperous modelling career it led him into a dark spiral of drug and alcohol addiction that ended in a breakdown and him
    quitting Hollywood altogether.

    Paul Sculfor (pictured in June 2022) was one of the
    world’s leading male models in the late Nineties and early Noughties, racking up a huge list of enviable A-list connections

    During his stint in the spotlight, he had a string of very high-profile
    relationships including with Cameron Diaz (both pictured in December 2008)

    Paul was left suicidal amid his harrowing struggles and spent six
    months at the Priory rehabilitation centre, known for treating celebrities including Kate Moss, Lily Allen and Robbie Williams.

    Now sober, the former face of Louis Vuitton and Versace lives
    a quiet life in East London with his wife, nutritionist Dr Federica Amati, and their two daughters
    aged four and seven.

    Speaking on a new episode of his podcast, This is Powerful, Paul told how becoming a father saved him from his spiral
    into depression because it gave him ‚purpose’.

    ‚They keep me in check. It’s given me a purpose.
    I wanted to have a family when I was a young man, and then I decided I didn’t want to have a family, and I’m really glad I waited,’ Paul explained.

    ‚My first daughter was born when I was 47 and I’m really grateful
    for the journey I’ve had. It allowed me, when I was single, to really work
    on myself and discover myself and what I need and what works
    and doesn’t work. 

    ‚Being a father has actually infused me with real
    purpose. You don’t have time to think about yourself when you’ve got kids because they’re the priority: they need to eat, they need to get up, they need to get dressed for school.
    To be honest, I find it my saviour.’

    But it has not been an easy journey for Paul as he bravely admitted that he did suffer an unexpected bout of ‚darkness’ when his second child was born.

    ‚I had a bit of a dark moment’, he confessed. ‚We were
    in the hospital, we drove her home, and I remember looking
    out the back window and I held her. 

    Paul (pictured in 2008), now 54, burst on to the scene at
    the age of 21 when he was secretly entered into a modelling competition and rose into the limelight with a celebrity life in LA 

    ‚It was in Covid, the news was rubbish, I wasn’t
    going out, my circle had gone from being in person to online, and
    I remember holding her looking out the window I apologised to her. 

    ‚I had water coming out my eyes, and I said, ”I’m so sorry for bringing you into this world”.

    And I had this real feel of heavy darkness. 

    ‚I was like: ”whoa, you better snap out of that!” And I had to really pull myself out
    of it because it wasn’t a safe feeling.

    ‚I phoned a friend and explained to him what happened.
    We had a conversation and it took me out of it. I remembered: ”You’re
    the dad. Look after them”. And that was it.’

    After battling addiction, Paul revealed he recently started seeing
    a therapist again to help him cope with the challenges of life, as
    well as keeping to his 12-step program.

    ‚Things come up in life. I don’t have a therapist all the time,
    but something’s come up that’s bothered me so I wanted to see a therapist,’ he explained.

    ‚I still go to the 12-step meetings. I have about ten guys – we all got sober around
    the same time within a two-year period – and we’ve stayed together.
    We have a history with each other from 2004 that we share. 

    ‚So I do that practice, I do mindful practice with my martial art as well.
    I have those fundamentals.’

    He famously dated Lisa Snowdon when they were both at the heights of their modelling careers, enjoying a two-year romance from 1996 until 1999 (pictured in April 1997)

    Despite his life-long mental health struggles, Paul is
    determined to see the silver lining as he reflected
    on how ‚dark’ his life became during the height of his fame.

    ‚The darker you go, the lighter you can go,
    ‚ he shared. ‚I feel like my life went very dark,
    so now I like to sit on the lighter side. 

    ‚And I’m kind of grateful for going there because it gives the opposite reflection of where I am now.
    I know where I don’t want to be.’

    After his struggles with addiction and depression, Paul shunned
    the glitz and glamour of fame and settled down with his wife Federica,
    tying the knot in 2016.

    But in the midst of his modelling heyday, he was better known for winning the modelling competition ‚The Face
    of 92’, working with Louis Vuitton and Versace, and dating Hollywood megastars.

    He famously dated Lisa Snowdon when they were
    both at the heights of their modelling careers, enjoying a two-year romance
    from 1996 until 1999. 

    The first high-profile relationship for either
    stars, they were frequently spotted on each other’s arms at many public events, before their eventual split.

    Paul then went on to have a five-month whirlwind fling with Friends
    star Jennifer Aniston, which saw him garner much public attention.

    He most famously dated actress Cameron (both pictured in September 2008)
    for one year from 2008 and 2009, with Paul telling how he didn’t want to be ‚tied down’ 

    He most famously dated actress Cameron for one year from 2008 and 2009, with their cosy outings making
    headlines at the time.

    Showing off their relationship status, Paul briefly lived
    with the actress at her LA home.

    However, they later went their separate ways and their busy careers and distance were blamed for their split, though Paul himself spoke
    about not wanting to be ‚tied down’/

    Shortly after their break-up, he said: ‚I love being single.
    It was my choice to be single.

    ‚It’s great to be on my own – you don’t want to be tied down, do
    you? I like being single, and I don’t want it any other
    way right now.’

    In the years since, Paul has discussed the ‚intense’ and ‚silly’ attention he
    received from the high-profile romances,
    which threw him into entirely new levels of fame.  

    While life in the spotlight was certainly glamorous, Paul confessed he started to fall victim to addiction and had ‚many’ conversations with his romantic
    partners about his partying.

    He told the Sunday Times Style: ‚There were private jets,
    yachts, penthouses, mansions in Beverly Hills, incredibly beautiful women, incredible experiences all the time ?
    It was fantastic!…

    He remains friends with his ex-girlfriend Lisa Snowden and
    recently showed support for her by attending her VIP book launch Just Getting Started in 2023 

    ‚I was trying to gain connections but I was making fair-weather friends.
    Things got very dark. I was always ill, I developed social anxiety, shut myself off from my family…

    ‚I turned down jobs because I couldn’t be bothered ?

    Very unlike me. My outlook on life changed from being excited to pretty much suicidal.
    I didn’t want to be myself any more.’

    Paul admitted he didn’t initially realise he had a problem with alcohol and drugs because
    he was being given free VIP opportunities with his fame and partying with other stars.

    ‚I would be given free tables in clubs and put
    on VIP lists, for a young guy in his 20s, this was incredible, but
    it also involved drinking and drugs,’ he told The Telegraph.

    He said he thought it was ‚normal’ to drink an entire bottle of champagne while
    out for lunch by himself on his days off, before recalling how
    he became ‚selfish’ because of his addictions.

    Paul recalled one occasion when he was partying in the Mediterranean while
    on holiday and sprinkled ecstasy into his cornflakes, which led to his hospitalisation.

    ‚I remember being on a yacht in the Mediterranean on a holiday and sprinkling drugs – what I thought was ecstasy –
    in my coffee and onto my cornflakes,’ he shared.

    ‚It seemed like a perfectly normal idea at the time, but I ended up being hospitalised after collapsing on a
    flight back to New York that night. 

    ‚I promised I would stop taking drugs but I only lasted two months.’

    His hair even started to fall out because of his cocaine abuse while he also shut himself
    off from his family, made fair-weather friends and suffered with anxiety.

    By the time he turned 29, Paul realised he had descended into a very dark place and said he felt he
    wasn’t in ‚control’ of his life anymore,
    and finally sought out help when he hit rock bottom at the age of 33.

    He spent six months in The Priory in London to battle his drug problem and then committed himself
    to giving up drunks and alcohol and getting
    sober.

    Now, Paul has completely changed his life, and has settled down away from the spotlight with his wife, nutritionist Federica Amati (pictured in February 2022) 

    Despite fame luring him into a life of partying, Paul insisted he does not
    blame the modelling and believes he would have struggled with addiction no matter what his job was.

    Addiction runs in Paul’s family, with his grandfather having his own struggles with alcohol and gambling during his life. 

    Now, Paul has completely changed his life, and is a
    trained mindset coach working with young men with similar issues to his own, including drink and
    drug addiction.

    He also runs Stride Foundation – a charity centered around education on addiction and financial support for those needing help with access
    to rehab facilities. 

    If you have been affected by this story, contact the Samaritans, call 116 123 or email jo@samaritans.org.

    Cameron DiazPaul SculforJennifer Aniston

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