Niezgodne z prawem klauzule umowne w umowach T-Mobile czyli brak realnych działań UOKIK w Polsce

Niezgodne z prawem klauzule umowne w umowach T-Mobile czyli brak realnych działań UOKIK w Polsce

Niezgodne z prawem klauzule umowne, w umowach T-Mobile..

To bardzo ważna kwestia.

W materiałach informacyjnych, w reklamach a także w umowach firma T-Mobile [przed wejściem technologii 5 G i obecnie], posługuje się ładnym miło brzmiącym zwrotem „prędkość do 20 MB/s” sugerujących wysoką jakość usług. Dotyczy to usług internetu bezprzewodowego. Wysoka prędkość reklamowana przez T-Mobile, jest jedynie informacją reklamową czyli nieprawdziwą. Chodzi o wprowadzenie klientów w błąd w celu następnie wykorzystania tego błędu. Czyli podręcznikowy przykład oszustwa. Jest to też wprowadzanie do materiałów reklamowych, do materiałów informacyjnych i do umów – klauzul niedozwolonych.

 

Co to znaczy ten zwrot „prędkość do 20 MB/s” i jakie ma w efekcie znaczenie dla każdego klienta (konsumenta) ???

20 MB/s to dość duża prędkość. Każdy klient (konsument), byłby z pewnością zadowolony z takiej prędkości i byłby z pewnością zadowolony z takiej usługi. Fraza – zapis w umowach, zapis w materiałach informacyjnych, zapis w materiałach reklamowych – nie brzmi „prędkość 20 MB/s”. Brzmi podobnie a znaczy zupełnie coś innego i znaczy zupełnie coś odmiennego, niż myśli każdy klient (konsument).

Klient(konsument) zawierając umowę sugeruje się zapisem umowy „prędkość do 20 MB/s” licząc na dużą prędkość łącza internetowego (bezprzewodowego) i wierząc, że firma telekomunikacyjna taką prędkość czyli 20 MB/s będzie realizować.

 

Klient (konsument), jednak nie zdaje sobie sprawy, że fraza „prędkość do 20 MB/s” i fraza „prędkość 20 MB/s” to zupełnie inne frazy.

Fraza „prędkość do 20 MB/s” określa nie prędkość łącza a zakres prędkości łącza. Zakres predkości łącza internetowego potencjalnie, a mówiąc bardziej wprost – teoretycznie. Czyli firma nie jest w stanie świadczyć usługi w takiej prędkości w dniu zawarcia umowy.. i naszym zdaniem nawet nie ma zamiaru świadczyć usługi z taką prędkością..

Co więcej fraza „prędkość do 20 MB/s” – w takiej formie tej frazy – mówi, że prędkość łącza internetowego usługi świadczonej przez firmę T-Mobile – może być w przedziale i będzie w przedziale 0 KB/s -20 MB/s !!!

Fraza używana przez firmę T-Mobile – „prędkość do 20 MB/s”, znaczy że prędkość łącza internetowego może też wynosić 0 KB/s [zero kilobitów !!!!].

 

Firma T-Mobile, oczywiście robi to w pełni świadomie i nie jest to żadna pomyłka. Poza tym firma profesjonalnie wykonująca usługi, nie może tłumaczyć się pomyłką i nie zwalnia jej to z odpowiedzialności.

Co więc ma klient (konsument), który zawarł umowę takiej treści z takim zapisem „prędkość do 20 MB/s” z firmą T-Mobile, na internet bezprzewodowy w telefonie (smartfon) lub na internet bezprzewodowy w komputerze ?

Ma internet bezprzewodowy działający z prędkością 5 KB/s, 10 KB/s, 15 KB/s, 25 KB/s, a w najlepszym przypadku – jak widać po realnie świadczonej takiej usłudze – jest to prędkość łącza internetowego w przedziale 15 KB/s – 50 KB/s.., choć zdarza się i prędkość 0 KB/s (zero kilobitów na sekundę)..

Czyli zamiast super szybkiego internetu w firmie T-Mobile jest super wolny internet, a nawet przy prędkości 0 KB/s , firma T-Mobile, niby nie łamie zawartej umowy na świadczenie usług.

Prędkość 0 KB/s (zero kilobitów) oczywiście nie pozwala na przesył żadnych danych a nawet prędkości łącza internetowgo w przedziale 5 KB/s-25 KB/s uniemożliwiają zrobienie czegokolwiek. Nie możemy załadować żadnej strony, nie możemy ściągnąć poczty email – nie możemy zrobić niczego. Z taką prędkością działał internet w swoich początkach w Polsce około 20 lat temu czyli około roku 1998 -2000. Tylko strony internetowe wtedy miały po 20-100 KB a nie po 10 MB (jednorazowe załadowanie strony).

Dopiero od prędkości około 50 KB/s możemy przeglądać strony internetowe i to dużymi utrudnieniami. Obecnie nawet przy prędkości 500 KB/s strony działają bardzo wolno a korzystanie z Youtube lub streamingu Audio i Video, jest niemożliwe.

Zawierając umowę z firmą T-Mobile o treści „prędkość do 20 MB/s” otrzymujemy internet o prędkości sprzed 20 lat czyli taki internet do niczego się nie nadaje. Nie można przeglądać stron swobodnie, poczta działa wolno, a o Youtube i filmach w streamingu lub o muzyce w streamingu możemy zapomnieć..

Firma T-Mobile, żeby było śmieszniej nawet nie przeprosi za to,..

Firma T-Mobile świadomie bezczelnie powołuje się wtedy na zapis umowy, że prędkość jest do 20 MB/s… i firma T-Mobile odpowiada, że firma nie złamała umowy przy prędkości 0 KB/s, 5 KB/s, 15 KB/s, 25 KB/s, 50 KB/s..

Warto zadać pytanie, firma T-Mobile świadczy usługi dostępu do internetu bezprzewodowego z prędkością 0 KB/s czy z prędkością 20 MB/s ?? Obydwie te prędkości mieszczą się w zdaniu w umowie „z prędkością do 20 MB/s”..

Naprawdę chcecie się przekonać, jak firma T-Mobile oszukuje klientów (konsumentów)..??
Reklamacje oczywiście nic nie dają, bo firma T-Mobile, twierdzi, że świadczenie tej usługi z prędkością 25-50 KB/s [!!!!!], jest zgodne z zapisem umowy.. Szkoda tylko, że pracownicy firmy T-Mobile przy zawieraniu umowy, nie są tacy „szczerzy”.. i tego nie mówią..

UOKIK, jak na razie nie reaguje, na ten proceder, firmy T-Mobile..

 

 

 

1 888 219 komentarzy do “Niezgodne z prawem klauzule umowne w umowach T-Mobile czyli brak realnych działań UOKIK w Polsce

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  2. The Khmer Rouge’s chief jailer, who killed 16,000 Cambodians, ordered babies to be beaten to death and carried out medical experiments on live prisoners has died peacefully in hospital aged 77. 

    Kaing Guek Eav, known as Comrade Duch, had been serving
    a life prison term for war crimes and crimes against humanity
    having locked up and abused thousands of men, women and children seen as
    enemies of the regime or who disobeyed its orders.

    Under his rule, torturers beat and whipped prisoners and
    shocked them with electrical devices, before their children were then also killed to
    stop any fears of the next generation taking revenge.

    When he finally faced a trial over the regime’s crimes, some
    30 years on from the atrocities, he called himself ‚criminally
    responsible’ for babies’ deaths, with many infants having
    their young bodies battered against trees. 

    Duch died at Cambodian Soviet Friendship Hospital on Wednesday, having developed breathing difficulties at the Kandal
    provincial prison he was being held two days earlier. 

    The body is now to be examined for a cause of death before being handed to his family.  

    The Khmer Rouge’s chief jailer, who admitted overseeing the
    torture and killings of 16,000 Cambodians while running the regime’s most notorious prison, has died aged 77

    Kaing Guek Eav, known as Duch, pictured during his trial in 2009, had been serving a life prison term for war crimes and
    crimes against humanity

    Remains of the victims of the brutal regime, responsible for the deaths of
    around 1.7 million people, at Kampong Ta long Village at Kandal
    province, pictured in 2007

    The Tuol Sleng Museum documents and commemorates
    the thousands of murders that took place on the site during the regime

    Duch, whose trial took place in 2009, was the first senior Khmer Rouge
    figure to face the U.N.-backed tribunal that had been assembled to deliver justice for the regime’s brutal rule
    in the late 1970s, which is blamed for the deaths of 1.7 million people – a quarter of
    Cambodia’s population at the time.

    The communist Khmer Rouge regime that ruled Cambodia from 1975-79 was accused of genocide for causing the deaths of so many of their countrymen from executions, starvation and
    lack of medical care due to its radical policies. 

    Only after neighboring Vietnam pushed the Khmer
    Rouge from power did the scale and barbarity of their rule become absolutely
    clear.

    As commander of the top-secret Tuol Sleng prison code-named S-21, Duch was
    one of the few ex-Khmer Rouge who acknowledged even partial
    responsibility for his actions, and his trial included his own wrenchingly graphic testimony of how people were tortured at the prison. 

    The site in Phnom Penh, which had been a secondary school
    before the Khmer Rouge came to power, is now a museum with stunning evidence of the cruelty
    with which the Khmer Rouge persecuted even its own members they accused of disloyalty.

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    Men, women and children seen as enemies of the regime or who disobeyed its orders were jailed and tormented there, and only a
    handful survived.

    ‚Everyone who was arrested and sent to S-21 was
    presumed dead already,’ he testified in April 2009.

    The tribunal since Duch’s trial has convicted two top echelon Khmer Rouge leaders,
    while two other defendants died before their trials could be completed. 

    The regime’s No. 2 leader Nuon Chea died during his
    appeals process. 

    The tribunal, established in 2004 by an agreement between the
    U.N. and the Cambodian government, has cost more than $360 million.

    The other whose appeal is under consideration, former head
    of state Khieu Samphan, almost certainly will be the last
    one to face trial, due to the Cambodian government’s opposition to any more prosecutions. 

    The top Khmer Rouge leader, Pol Pot, died in 1998 as a prisoner of his comrades in what had shrunk to a spent force of jungle-based guerrillas.

    Pol Pot, pictured in 1979, was the leader of the regime blamed for the deaths of a quarter
    of Cambodia’s population at the time

    Duch was being treated at Khmer-Soviet Friendship Hospital in Phnom Penh,
    before his death

    Open mass graves at the Choeung Ek ‚Killing Fields’ near the capital Phnom Penh where
    intellectuals who were tortured and interrogated at Toul Sleng prison were brought and killed by the Khmer Rouge

    ‚The front gate of Tuol Sleng genocide museum in Pnom Penh, Cambodia, pictured in 2007

    Youk Chhang, head of the Documentation Center of Cambodia, which has collected voluminous archives about the country’s tragedy, said Duch’s death ‚is a
    reminder to us all to remember the victims of the Khmer Rouge.
    And that justice remains a difficult road for Cambodia.’

    Torturers under Duch beat and whipped prisoners and shocked them
    with electrical devices, Duch admitted to the court, but
    still he denied accounts from survivors and
    other trial witnesses that he took part in torture and executions himself. 

    The offspring of detainees were killed to ensure the next generation could not
    take vengeance. 

    Duch called himself ‚criminally responsible’ for
    babies’ deaths but blamed his subordinates for battering the young bodies against trees.

    He said the prison’s own guards and interrogators were killed
    for small mistakes and showed rare emotion on the witness stand
    in June 2009 while speaking of seeing his fellow revolutionaries locked in the cells of his prison. 

    Confessing to betraying his own friends, he said: ‚That was beyond cowardly.’

    When a guilty verdict was finally delivered against him in July 2010, he was sentenced to 35
    years, shortened to just 19 due to time served. 

    The judges said they considered the Cold War context of the
    atrocities and Duch’s cooperation and expressions of remorse, however limited.
    But outraged survivors feared he could one day walk free. 

    On appeal, the sentence was lengthened in 2012 to life in prison for his ‚shocking and heinous’ crimes against the Cambodian people.

    Like many key members of the Khmer Rouge, Duch was an academic before he became a revolutionary. 

    The former maths teacher joined Pol Pot’s movement in 1967,
    three years before the U.S. started carpet-bombing Cambodia to try
    to wipe out Northern Vietnamese troops and Viet Cong inside the border.

    The Khmer Rouge seized power in 1975 and immediately attempted a radical transformation of Cambodia into a peasant society, emptying cities and
    forcing the population to work on the land in the country they renamed Democratic Kampuchea. 

    A tourist walks through cells used as a torture chamber at Toul Sleng Genocide Museum in Phnom Penh, Cambodia

    A Cambodian Buddhist monk looks at the torture chambers in Tuol Sleng prison which is now a museum in Phnom Penh

    They backed up their rule with ruthless elimination of perceived enemies, and by 1976, Duch was the trusted head of its ultimate killing machine, S-21.

    Tribunal judges said he signed off on all executions
    there and was often present when interrogators used torture
    to extract confessions, including pulling out prisoners’ toenails, administering electric shocks, and waterboarding. 

    Despite his denials, the judges said he had at times taken part in the
    torture and executions himself.

    The torture and executions that took place at Tuol Sleng were routinely
    recorded and photographed, and when the Khmer Rouge were forced
    from power in 1979, the thousands of documents and film negatives left at the prison became proof of the regime’s atrocities.

    Duch fled, disappearing for almost two decades in northwestern Cambodia and converting to Christianity
    until a chance discovery by a British journalist in 1999 led
    to his arrest.

    Duch has several times asked for forgiveness, even offering at one point to face
    a public stoning. 

    But his surprise request on the final day of the trial to be
    acquitted and freed left many wondering if his contrition was sincere.

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